Privacy Policy
Last updated: February 2026
The short version
- •We don't sell your personal data
- •Call recordings and transcripts are deleted after 14 days
- •Your conversations are not used to train AI models
- •You can delete your account and data anytime
Information We Collect
Account Information
When you create an account, we collect your name, email address, and payment information.
Senior Information
For each Senior you register, we collect their name, phone number, timezone, preferred call times, and any conversation preferences you provide.
Call Data
During calls, we collect audio for real-time processing. We generate transcripts and summaries from this audio. Transcripts and recordings are automatically deleted from our systems after 14 days. Summaries are retained while your account is active. Email notifications containing call summaries are retained while your account is active.
To provide our service, call audio and transcripts are processed by our AI service providers (see Service Providers below). These providers process data on our behalf under data processing agreements and do not use your data to train AI models. Providers may retain processed data for up to 30 days for safety and abuse monitoring, after which it is automatically deleted.
Consent Records
When a Senior consents to receive calls, we store the consent evidence (voice recording or button-tap record, IP address, and timestamp) indefinitely as proof of consent for legal compliance.
How We Use Information
- To provide and improve our service
- To generate call summaries for the account owner
- To flag consent or scheduling requests from your loved one
- To process payments
- To communicate with you about your account
Information Sharing
We don't sell your personal data
We only share information with service providers who help us operate (see below), when required by law, or to protect rights and safety.
Service Providers
We use the following providers to deliver our service. Each processes data on our behalf under contractual terms that prohibit using your data for their own purposes or AI model training.
| Provider | Purpose | Data Shared |
|---|---|---|
| Retell AI | Voice calls | Phone number, call audio |
| OpenAI | Conversation analysis, illustration generation | Call transcripts (including names and conversation content) |
| Stripe | Payment processing | Name, email, payment details |
| Clerk | Account authentication | Name, email |
Data Retention
| Data Type | Kept For |
|---|---|
| Call transcripts | 14 days |
| Call recordings | 14 days Deleted from our systems and voice provider within 14 days. AI providers may retain processed data for up to 30 days for safety monitoring, after which it is automatically deleted. |
| Call summaries | While account active |
| Email notifications | While account active |
| Consent recordings | Indefinitely (legal) |
| Account data | Account + 30 days |
Your Rights
Access
View your personal information
Correct
Fix inaccurate information
Delete
Remove your account and data
Export
Contact support@claracalls.com to request your data
Security
We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest.
Children's Privacy
Our service is not directed to children under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email or through the service.
Contact Us
Privacy questions? Contact us at privacy@claracalls.com.